What is the Project Timeline?
The current* project timeline is: October 4-22, 2024: Campaign is live. November 2024: Surveys go out to you so you can select your rewards and add-ons. November 2024: Items are ordered and put into production. February-April 2025: Fulfillment will begin when items are complete and in hand. May 2025: Fulfillment should be complete. *Please note this is the current estimate. The timeline may change due to unexpected delays or circumstances.
Last updated: October 07, 2024 11:32
What is the Refund Policy?
Backers are given the opportunity to change or cancel their pledge at any time when the campaign is active (October 4-22). A paid pledge is considered a commitment to the campaign fulfillment process, so refunds will not be given. If rewards are lost when shipped to you in fulfillment, contact us at [email protected] and we will look into the situation and, depending on the case, resend the selected rewards with payment of additional shipping cost.
Last updated: October 03, 2024 17:13
What are the Shipping Costs?
Shipping costs will be paid after the campaign and are not included in the pledge tiers/add-ons. Price will be dependent on location and weight of items. USA: Shipping costs will start at 5 USD for 1 enamel pin & $6 for one Breb. Canada: Shipping costs will start at 12 USD for 1 enamel pin & $13 for one Breb. Everywhere else: Shipping costs will start at $14 USD for 1 enamel pin & $15 for one Breb.
Last updated: October 03, 2024 17:15
How does the Early Bird $2 credit work?
Early bird backers (folks who made a pledge within the first 48 hours of the campaign) will receive a $2 credit added to their balance after the campaign during the survey process. These backers can use this credit to save $2 on shipping or other add-ons if added after the campaign.
Last updated: September 25, 2024 11:01
How do I qualify for the cross collab incentive with Hurtsies: Interactive Zombie Plushies?
If you back my campaign and Loppy Rae’s Hurtsies: Interactive Zombie Plushies! campaign before both campaigns end, then you will qualify for our special cross collab exclusive: a zipper pouch from each of us!! Link to Hurtsies: Interactive Zombie Plushies campaign: https://www.backerkit.com/c/projects/loppy-rae/hurtsies-interactive-zombie-plushies
Last updated: October 20, 2024 08:22
How can we contact you if we have a question?
Feel free to contact us at [email protected]. Please be sure to include your backer email address so we can help you more quickly.
Last updated: September 25, 2024 11:03
When is the survey due?
The survey will be due by end of day on December 1, 2024.
Last updated: November 13, 2024 16:26
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.